Customer Retention is vital for long-term growth in any organization. The cost to find, vet & close a new client can be astronomical, so why would you ever take the chance of losing that client? You simply can’t grow revenue or market share if you are constantly turning over clients. While there are many outside influences that can cause a client to leave, there are just as many influences that you can control to insure a long, fruitful relationship with your clients.
IAMVenture can assist with the following services:
- Customer Expectations – It is incumbent on your entire organization to level-set expectations when bringing on new clients. Nothing will destroy a business relationship quicker than overpromising and under-delivering.
- Customer Surveys – You don’t know something is wrong if you don’t ask the question. IAMVenture can provide and administer comprehensive client surveys that will provide critical insight into potential client departures, opportunities for Service Delivery improvements & other critical information that will be crucial for future Service Level Agreements (SLA).